| Section 98-2.1 - Preamble |
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| Section 98-2.3 - Standard description of the external appeal process |
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| Section 98-2.4 - Certification of external appeal agents |
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| Section 98-2.5 - Certification requirements |
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| Section 98-2.7 - Screening of requests for external appeal |
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| Section 98-2.8 - Random assignment of external appeals |
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| Section 98-2.11 - Enrollee rights and responsibilities |
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| Section 98-2.12 - Confidentiality |
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| Section 98-2.13 - Audits and examinations |
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