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Title: Section 400.10 - Health Provider Network Access and Reporting Requirements

Effective Date


Section 400.10 Health Provider Network Access and Reporting Requirements

The operator of a facility shall obtain from the Department’s Health Provider Network (HPN), HPN accounts for each facility he or she operates and ensure that sufficient, knowledgeable staff will be available to and shall maintain and keep current such accounts. At a minimum, twenty-four hour, seven day a week contacts for emergency communication and alerts must be designated by each facility in the HPN Communications Directory. A policy defining the facility's HPN coverage consistent with the facility’s hours of operation, shall be created and reviewed by the facility no less than annually. Maintenance of each facility’s HPN accounts shall consist of, but not be limited to, the following:

(a) sufficient designation of the facility’s HPN coordinator(s) to allow for HPN individual user application;

(b) designation by the facility operator of sufficient staff users of the HPN accounts to ensure rapid response to requests for information by the State and/or local Department of Health;

(c) adherence to the requirements of the HPN user contract; and

(d) current and complete updates of the Communications Directory reflecting changes that include, but are not limited to, general information and personnel role changes as soon as they occur, and at a minimum, on a monthly basis.


VOLUME C (Title 10)